Re: HELP - RYANAIR CANCELLATION ADVICE NEEDED!
12 January, 2009 12:39
THIS WAS THE RESPONSE FROM RYAN AIR,NO LUCK IM AFRAID
Our Ref: ZYYYPT
Following your recent request for a refund of the government taxes paid on your unused Ryanair booking confirmation number ZYYYPT
In accordance with Ryanair's General Conditions of Carriage, we wish to confirm that government tax refunds are subject to a deduction by us of a reasonable administration charge of £15/20EUR.
We also refer you to our General Conditions of Carriage in this regard in particular Article 4.2.1 which states:-
4.2.1 Government taxes imposed in respect of a flight to be operated by us and undertaken by you shall be payable by you at levels prevailing at the time you make your reservation. If you do not travel, you may apply in writing within one month for a full refund subject to a reasonable administration fee.
In this case, the administration fee exceeds the total amount of government taxes paid per passenger, so unfortunately no refund is due in this instance. Please note that all other fees and charges, such as passenger service charge, aviation insurance and handling fees are non refundable, as per our Terms and Conditions of Travel, agreed to at the time of purchase.
Ryanair Customer Services
YOUR CONFIRMATION NUMBER IS: ZYYYPT
ITINERARY/RECEIPT - All times are local.
From London Stansted(STN) to Shannon(SNN) Fri, 16/01/2009 Flight 105 Depart STN at 1300 and arrive SNN at 1425
From Shannon(SNN) to London Stansted(STN) Sun, 18/01/2009 Flight 108 Depart SNN at 2000 and arrive STN at 2120
IMPORTANT REMINDERS-PLEASE READ
Standard opening of check-in desks is 2 hours prior to scheduled departure.
Ryanair recommends that passengers check in two hours prior to scheduled departure.
Check-in desks close strictly 40 minutes before scheduled departure.
No refund will be made if you do not comply with this check in deadline.
Ryanair operates a priority boarding system which allows you to choose your own seat once you are on board the aircraft (subject to certain exceptions).
When you check in you will be given a numbered boarding card, so the earlier you check in, the earlier you will be normally allowed to board.
We recommend that you should be at the boarding gate at least 30 minutes prior to departure. We reserve the right to cancel your reservation and deny you boarding if you do not present yourself at the boarding gate 20 minutes prior to departure. For travel on a later flight, you will be required to purchase a new ticket at the applicable fare.
It is the passenger’s personal responsibility to ensure that they have valid documentation which meets the requirements of Ryanair, immigration and other governmental authorities at every destination. Any fines, penalties, payments or expenditures incurred as a result of breach of this requirement shall be paid by or charged to you. In order to ensure compliance Ryanair recommends that you carry your valid passport (and visa if applicable) on all journeys.
All passengers must present valid photo identification at check-in for all flights. The only acceptable forms of photo-ID on Ryanair flights are:
A valid passport
A valid Government issued National Identity Card issued by a European Economic Area (EEA) country. Only the following countries from the EEA issue National Identity Cards which are acceptable for carriage: Austria, Belgium, Finland, France, Germany, Greece, Cyprus, Czech Republic, Estonia, Hungary, Italy, Liechtenstein, Lithuania, Luxembourg, Netherlands, Malta, Poland, Portugal, Slovakia,
Slovenia, Spain, Switzerland.
A valid European Economic Area (EEA) driving licence with photo presented by an EEA national is only acceptable for travel on internal flights within the UK, internal flights within Italy and UK-Republic of Ireland-UK routes.
N.B. Children under 16 years (including infants) travelling with an adult are required to have photo-ID when travelling on flights between European Economic Area (EEA) countries. Acceptable photo-ID for children under 16 is either a valid passport or a valid National Identity Card issued by an EEA country.
Photo-ID for children under 16 years is not required in the following circumstances:
Children travelling with an adult on internal flights within the UK, internal flights within Italy and UK-Republic of Ireland-UK routes.
Children included on the passport of the parent with whom they are travelling German children under 10 in possession of a valid German Government Kinderausweis travel document.
In accordance with Article 28(1) of the 1951 UN Convention, a valid UN Refugee Convention Travel Document issued by a Government in place of a valid passport is acceptable.
Expired or damaged forms of photo-ID will not be accepted for any flight. Failure to present valid photo-ID matching the names on your reservation will result in your being refused check-in.
AIR CARRIER LIABILITY FOR PASSENGERS AND THEIR BAGGAGE For information summarising the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention 1999,please click here. Ryanair is specifically obliged to advise you that:
there are no financial limits to our liability for death or bodily injury sustained in the course of carriage by air with ourselves except that for damages above 100,000 SDRs (approximately £82,000
/€125,000) we can defend ourselves against a claim by proving we were not negligent or otherwise at fault in the case of destruction, loss of or damage to baggage, liability is limited to 1,000 SDRs (approximately £820/€1,250) per passenger.
If the value of your baggage is greater than this limit, you should inform us at check-in or ensure that it is fully insured prior to travel in the case of damage occasioned by delay, our liability is limited to 4,150 SDRs (approximately £3,500/€5,200) for passenger delay or 1,000 SDRs (approximately £820/€1,250) for baggage delay.
We will not however be liable if we took all reasonable measures to avoid the damage or it was impossible to take such measures.
Ryanair Holdings plc (Company No. 249885) / Ryanair Ltd. (Company No. 104547).
Registered in the Republic of Ireland. With registered address Corporate Head Office, Dublin Airport, Co. Dublin, Ireland.
Edited 2 time(s). Last edit at 12/01/2009 14:24 by keyneshark.