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HONESTY, HUMILITY - REALLY?

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Don't take it out on Supporter Services!!
Roger G (IP Logged)
12 April, 2018 08:44
Started a new thread for this because I thought a single post would get lost on the main ST whinge thread.

There are a range of negative emotions being expressed on the board about the ST changes, from reluctant acceptance to incandescent rage - all understandable. However, when I called supporter services earlier this week the chap I spoke to was as "in the dark" as the rest of us about the details and justification for the price hikes, and clearly NOT looking forward to having to deal with the fall-out from a decision to which he and his phone-answering colleagues had had no input. So....

...please be patient with those who answer the phones at Supporter Services. I'm sure they'll be almost as frustrated as us and doing their best to stay polite in the face of some very angry callers.

 
Re: Don't take it out on Supporter Services!!
Rupes (IP Logged)
12 April, 2018 09:12
But unfortunately they are the representatives of the club who people have been asked (by the club) to speak to in case of issues.

 
Re: Don't take it out on Supporter Services!!
Roger G (IP Logged)
12 April, 2018 09:22
And they are the only people who can resolve any issues...so getting angry with them doesn't help you. I've always found making it clear that you're angry, but not with them personally, gets a better result.

 
Re: Don't take it out on Supporter Services!!
TOKS (IP Logged)
12 April, 2018 09:53
As is the case with most organisations those that make the decisions then go and hide in their office with the door shut, leaving others to endeavour to explain the often inexplicable.

I'm sure Supporter Services were as delighted as the rest of us when they were briefed on what they were then going to have to pass on to us.

So, I agree, Roger. Not that I think politeness will yield any more results than swivel-eyed rage, but shooting the messenger is self-defeating.

 
Re: Don't take it out on Supporter Services!!
JO'G (IP Logged)
12 April, 2018 11:30
it is the biggest positive I had with Edward Griffiths was that he was prepared to have a conversation with you about any of his decisions



Park team from London
Just a park team from London
European Champions
Just European champions

 
Re: Don't take it out on Supporter Services!!
Roger G (IP Logged)
12 April, 2018 12:08
Quote:
JO'G
it is the biggest positive I had with Edward Griffiths was that he was prepared to have a conversation with you about any of his decisions

Absolutely agree. Sadly I doubt his successor will be manning the phones - more's the pity.

 
Re: Don't take it out on Supporter Services!!
EnfieldMal (IP Logged)
13 April, 2018 23:44
Please please remember the ladies & gents manning the phones are not the people who set or changed the prices. The will get worn down by the anger & abuse directed at them & they donít have the power to change it.

Itís there bosses that should be held to account. They wonít man the phones or come on here like Ed Griffiths did so it will be more difficult to access them but with polite persistence it will be possible

I think as many as possible should be emailing customer services as soon as possible & asking for an acknowledgement of the email. They will be more likely to gauge opinion by either post or email than harassing the agents answering the phones. Written protests look worse for a company & worse on whoever made what will probably turn out to be a very bad public relations disaster

 
Re: Don't take it out on Supporter Services!!
BarnetSarrie (IP Logged)
14 April, 2018 13:53
I believe there may some further explanations due on Monday - Just hold fire folks.

I usually find in situations like this there has been a cock up somewhere along the line.
BS

 
Re: Don't take it out on Supporter Services!!
PhillFez (IP Logged)
15 April, 2018 12:37
I'm sorry BS but your sig line sounds very much like the explanation
[no offence intended except to the organisers of the farce]


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