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Beergoggles (IP Logged)

Crass Cash Clash Refunds
06 March, 2018 11:42
This may have been posted before but its worth noting that you have to take positive action to get an ST refund if you don't want to attend the Twickenham game. The web site leads you around in circles but there is useful info under the FAQs ....

All full Season Ticket Holders are eligible for a refund if you are unable to attend the fixture on Saturday 7th April 2018. We will be able to offer a pro rata refund. This is equivalent to 1/16th of your Season Ticket value. In addition, due to the unique nature of this game, we will include an additional 10% of the total refund. The actual amount refunded is dependent on which price band your current season ticket is located.
As this is a Category 1 match, the tickets are not included for 10 Game Season Tickets so no refund is applicable.

You can opt for one of two refund options, a credit to your season ticket account which can be put towards your 2018/19 season ticket or future match tickets- or alternatively, if a credit to your account does not suit your individual circumstances, we can arrange for a refund to your credit card or bank account.

Those who are unable to attend the game should email, clearly stating the Season Ticket Holder Name(s), Client reference number(s) and contact daytime telephone number of all those unable to attend. All refunds will be actioned to the individuals e-ticket accounts unless stated that a monetary refund is required.

If you are applying for a refund on multiple season tickets please state the number of additional season tickets as well as the individual names and client references for each one.

The opportunity to claim your refund for the game will remain open until Friday 30th March 2018.

Once the match has been played we will collate the details of all those who have registered for a refund and the amount will be credited to your ticket account.

dcsh (IP Logged)

Re: Crass Cash Clash Refunds
06 March, 2018 12:05
It was the same process last year. It might be less admin for them to exclude it from the season ticket if they continue to play a home match at Twickenham in the future. Of course some will say that the clubs evil plan is to keep the money...

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