Woodleyshark2 ... Remember that saying companies always used " The Customer is aLWAYS right "
In 1992 I attended a briefing by a senior executive of my former employer.
He outlined the bright new vision for our company, and asked if anyone knew who first coined that phrase.
I think I may habe been removed from his Christmas Card list when I replied that it was Harry George Selfridge, who went on to reduce his company to near ruin, was turfed out by his investors, and died in poverty.
In our case, just follow any one of the threads which follows a team announcement (especially recently!). Those customers can't all be right!
Incidentally, I worked for RBS - 'nuff said!
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