I'm going to take that letter at face value and say Thank You Mr Craig - yes it's been disappointing, yes it hurts, yes we believe it can get better. Thank you for coming forward & saying so.
Reading that letter has retained my faith for the future.
And Mr Craig - just ignore Bod/ex-Bod, unless you find his bitter malicious kiwi ar5e-water rantings entertaining.
You may optionally give an explanation for why this post was reported, which will be sent to the moderators along with the report. This can help the moderator to understand why you reported the post.