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Ticketing update, inc Season Cards
Discussion started by Chris Wearmouth (IP Logged), 13 September, 2019 14:20
Chris Wearmouth
Chris Wearmouth
13 September, 2019 14:20
As promised yesterday, here's the update for you.

We've signed up with a company called Future Ticketing to deliver our ticketing for next season. They work with Connacht Rugby, Jersey Reds and a number of top flight football clubs in the UK and Ireland, and we're already working productively with them.

Inevitably it will take a bit of time to get this fully up to speed, but features will include:

– Barcoded tickets to be scanned on entry. This includes Season Ticket cards, which must be brought to each match

– Online ordering on computers, tablets and smartphones, including selecting your seat on any device

– Print at Home tickets, and

– Mobile ticketing, meaning that you will be able to order your match tickets on the way to the game and then have your mobile phone scanned at the turnstile – beating the match day queues which have been commonplace at Butts Park Arena over the last couple of seasons

Season Cards are currently being produced and we'll let Season Ticket Holders know when they can be collected (we've also emailed Season Ticket Holders this information, too).

http://www.coventryrugby.co.uk/2019/09/13/ticketing-update-ahead-of-2019-20-season/ for more info



Edited 2 time(s). Last edit at 22/09/2019 07:46 by AdminBTCov.

captainscarlet
bigm/ mark harrison.
13 September, 2019 16:57
IM sure its going to be far better than the new ticketing system on their website at Ampthill, which is so complicated and has completely unecessary categories. i wouldnt be suprised that they have a section for badgers and rabbits as away supporters. We continue to move in the right direction on and off the field.

BackTenRef?
BackTenRef?
13 September, 2019 19:13
The £1 admin charge further makes the case for a season ticket

CovBlueLou
CovBlueLou
15 September, 2019 10:03
Quote:
BackTenRef?
The £1 admin charge further makes the case for a season ticket

Agree hopefully whatever the admin fee is for STH will be waived every season as a gesture of goodwill.(or at least hidden within the pricing.

Should make life more easier and efficient, hopefully people won’t be too put off by that extra pound (I know it’s not a lot and all ticketing companies have an admin fee but it is annoying when you do all the leg work ie order on your phone etc and you’re charged) but I know these ticketing companies have to make some money somewhere.

Cov_InPeace
Cov_InPeace
17 September, 2019 21:07
No doubt I'm in the minority, but I hugely dislike this £1 'administration' fee

If the system is more efficient for the club and cuts costs then there's no patently need for an 'admin' fee to cover it - if it isn't, then why bother with it?

The club can call it what they want, but to me it's a price increase. That's proven by the fact that even when I do all of the admin for the club (print the ticket/download the app), I still get charged it!

Undoubtedly I'm not as motivated as many here. I won't commit to a season ticket because the odds are I'll miss too many games to make it worth it, and I'm getting a bit sensitive to having my leg lifted with fake fees and extra charges dotted around all over the place.

In the recent past I could walk up to the ground on the day, pay £15 in cash, and watch the game from a seat if I so decided. I don't know how much it'll cost to do that now, and in itself that's a little discouraging...

BackTenRef?
BackTenRef?
18 September, 2019 07:18
Or look at it this way, inflation. Everything else is going up so it makes sense that the club’s overheads will too. This isn’t a political forum but I’d also imagine any good business that is setting prices which cover a period after 1st November are having to plan in a contingency for weather whatever happens. That’s just sensible business and John Sharp is a sensible businessman. The club is pressing ahead with growth at a time where most businesses are putting things on hold and taking a watching brief so having pay as you go arrangements and limited the club’s exposure on contracts is prudent.

HoboAl
HoboAl
18 September, 2019 07:19
The one pound admin fee is charged by the ticketing company and not the club. It is how ticketing companies make their money. Like it or not it is the way of the modern world and standard practice.



Edited 1 time(s). Last edit at 18/09/2019 07:20 by HoboAl.

BackTenRef?
BackTenRef?
18 September, 2019 08:58
It cuts one of two ways, either you pay the extra or the club gets a quid less per ticket.

How much is it to watch the sky blues in the third tier at someone else’s ground?

Cov_InPeace
Cov_InPeace
18 September, 2019 09:11
Quote:
HoboAl
The one pound admin fee is charged by the ticketing company and not the club. It is how ticketing companies make their money. Like it or not it is the way of the modern world and standard practice.

It's an extra pound on the price of the ticket for the privilege of the user now administering a large part of the process! Do you think it costs the provider £1 per ticket in administration costs?

The way to stop these things becoming 'standard practice' is to challenge them.

From a customer point of view, I'm now paying more to watch the team, and for walk-up fans like myself the process has become less convenient and the costs more opaque. I'm afraid I don't see that as a particularly good thing.

MESSAGES->author
AdminBTCov
18 September, 2019 09:42
Am I missing the point? I assumed one could also walk up and pay (sans admin charge) at the gate?
Or is it all, bizarrely, electronic pre-pay now?
Doesn't affect us ST holders, but it does seem strange if that's the case.

CovBlueLou
CovBlueLou
18 September, 2019 10:22
Quote:
AdminBTCov
Am I missing the point? I assumed one could also walk up and pay (sans admin charge) at the gate?
Or is it all, bizarrely, electronic pre-pay now?
Doesn't affect us ST holders, but it does seem strange if that's the case.

The way I read it is now there is no pay on the gate if you haven’t got a ticket in advance paper or mobile you’ll have to go to the ticket hut, buy your ticket which will be processed by someone in the hut through the ticket company website and you’ll be charged the £1 admin fee still, (effectively non season ticket holders cannot avoid paying the fee)

I’m sure Chris W will clarify.



Edited 1 time(s). Last edit at 18/09/2019 10:23 by CovBlueLou.

titchywinger
titchywinger
18 September, 2019 10:40
A couple of questions for Chris W,
Can I go to the ticket office in person, on the Friday before a Saturday game and pay cash for tickets, as I did last season? If so, will the ticket have a designated seat number and will I pay the £1 admin fee?

Diesel74
Diesel74
18 September, 2019 11:45
I would like this clarified. I have always been a walk-up and pay.

I don't have a credit card. I live in Cornwall. I'm a stay at home dad, with the family living on my wife's wage (which means we forego life's luxuries like holidays or season tickets for Cov).

If the days of walk-up and pay are gone, then maybe that's that for me and the club I've supported for 40 years.

Mark



Edited 1 time(s). Last edit at 18/09/2019 11:46 by Diesel74.

HoboAl
HoboAl
18 September, 2019 11:56
Quote:
BackTenRef?
It cuts one of two ways, either you pay the extra or the club gets a quid less per ticket.
How much is it to watch the sky blues in the third tier at someone else’s ground?


Its £20 for a cash ticket on the day at St Andrews. Its cheaper in advance but all tickets carry a £1 admin fee.



Edited 1 time(s). Last edit at 18/09/2019 11:59 by HoboAl.

MESSAGES->author
AdminBTCov
18 September, 2019 11:59
Give me a shout when you're coming up Mark. I'll book your tix and take the 'tax' hit (even though we live on just my pension I'll not see another Cov man deprived).

MESSAGES->author
OldNick
18 September, 2019 12:29
Why has no one who is worried about this rung the club and asked? It should be easy enough to get an answer.

HoboAl
HoboAl
18 September, 2019 12:33
Match-Day Ticket Information

ADVANCE SALE TICKETS can be purchased direct from the office on 02476 231001 The on-line facility is under construction and will be with us soon. All advance tickets must be purchased before 4.00pm on the Friday before the fixture date.

SEATED

Advance Adult Seated £18 (gate £20)

Advance Concession Seated £14 (gate £16)

STANDING

Advance Adult Standing £15 (gate £17)

Advance Concession Standing £13 (gate £15)

CHILDREN

Child admission ages 3-16 £2 all areas.

Advanced tickets must be purchased before 4pm on a Friday. (I assume 4pm Thursday if we play on a Friday night).

An adult can still watch Rugby at Coventry for £15 plus £1 admin. That £15 price has been held by the club for a number of years now, which I think is still good value. I am sure they will still have the ticket kiosk on a Saturday and the same ticket will cost £17 plus £1 admin. The new system means people can use their phone to purchase the ticket and wont have queue twice. Bar code scanning will improve flow on entry. They wont be leafing through long lists of sesson ticket holders to tick them off. The new system should give fans more flexibility and less time and effort going to the BPA to obtain tickets. Surely the saving on petrol or bus fare outweighs a £1 admin fee for most of us.



Edited 1 time(s). Last edit at 18/09/2019 12:38 by HoboAl.

Tim Smith
Tim Smith
18 September, 2019 13:53
Why has no one who is worried about this rung the club and asked? It should be easy enough to get an answer

I can't speak for anyone else, Old Nick, but I'll try and explain why I think that might be the case. I know it's a question you've asked before so its worthy of a response.

As I understand it, the Messageboard is a forum for folk to share their thoughts and feelings. Sometimes we are uncertain as to whether these are shared by others and the MB gives everyone a sense of the general mood on any given topic. It might be that the person asking the question is out of kilter with everyone else so ringing the club purely on the basis of your own views might not be appropriate.

I would even venture to suggest that shared views, read as we know they are, are a much more effective means of communication. Chris Wearmouth appearances on here show how the club is listening.

Also, not everyones has the confidence to ring the club on such matters. I have never rung the club other than to renew my membership and the thought of speaking to one of the senior figures at Cov to moan is something I'd fret about to the extent that I'd prefer not to contact them. We are all different. The board offers that place of safety for those of us less assured than perhaps you are, Nick.

That's all.

It might be the Adminstrator sees it differently to me, but the MB is hugely important for many supporters who want to air their feelings, including those which might be seen as negative by some, and to voice them from a distance without any direct contact with the club.

MESSAGES->author
OldNick
18 September, 2019 14:25
Tim,

Nowhere have I said there has been anything negative in the questions; you are the one who has suggested that by your response.

If I was worrying about what the payment processes are, as a number of people appear to be, I would be a lot less worried if I had asked the people who could give me an accurate answer, and received a single answer from them, than if I had asked the unofficial forum, and received half a dozen different ‘answers’ from them, based largely on their assumptions and guesses.

Further, as to the likelihood of speaking by chance to the ‘senior figures’ in the club. They employ an office of people to deal with office tasks, and that includes answering the phone. On the rare occasion that a senior figures answers the public phone number, they are human and approachable. They don’t bite when asked sensible questions about how the public can pay for tickets.

HoboAl
HoboAl
18 September, 2019 15:36
I think the club has already given the information, prices and administration fee on every ticket. A lot of people will find the new technology useful and can purchase using their phone. I am sure they hope most people will use the ticketing system allowing front office staff to concentrate on other tasks.

Of course there will have to be a provision to supply tickets from the ground as some people won't have a smart phone or a computer or an internet connection. Or just fearful of new technology. The club will not be trying to lose fans. But it is obviously trying to give fans more options on how to obtain tickets other than visiting the BPA and make things more efficient.

Diesel74
Diesel74
18 September, 2019 20:23
Thanks AdminBT for the offer smiling smiley

Very much appreciated, squire.

Quote:
OldNick
Why has no one who is worried about this rung the club and asked? It should be easy enough to get an answer.

Personally, I wasn't aware it might be an issue until this thread, Nick. Making the trek from Cornwall can often be a last minute decision, depending on health factors for me. But HoboAl's post seems to confirm that paying on the gate is still an option.

Mark

Cov_InPeace
Cov_InPeace
18 September, 2019 21:40
Quote:
HoboAl
Quote:
BackTenRef?
It cuts one of two ways, either you pay the extra or the club gets a quid less per ticket.
How much is it to watch the sky blues in the third tier at someone else’s ground?

Its £20 for a cash ticket on the day at St Andrews. It's cheaper in advance but all tickets carry a £1 admin fee.

At the risk of getting all grizzly about this, there actually isn't an £1 admin fee attached to Coventry City tickets on walk up. I checked, the information is here. And I can't find that it's any cheaper to buy in advance, fwiw.

Also, I've been watching Sky Blues at someone else's ground ever since Wasps arrived (or notionally, since HR was sold and then leased back to the club). And at least at St Andrews they take care of the pitch and make Cov fans feel welcome, so I'm not getting too sniffy over that - or getting into that argument again!

The long and the short of it is that it's a pound more to watch a game than it was last season, no matter which way you buy a ticket. And if it really costs the club a pound more a ticket to administer it this way for every ticket sold, no matter which way it is bought, then I don't see it as particularly good business. I suspect the club will get a proportion of the admin fee back where the app or online system is used, which is OK with me.

Regardless, why not just play straight and say that tickets are going up by a pound across the board and by the way there's a new whizz-bang system that means that you can use an app or print your own tickets if it's easier. To me that's a lot more acceptable than trying to hide behind the line that prices are the same as last year apart from an (entirely unavoidable for fans) admin fee.

Like I say, I may well be on my own in feeling this way - but I'm always of the opinion that until you're filling the ground every week you want to put as few barriers as possible to walk-up supporters. Over-complexity in ticket pricing and hidden or unjustifiable charges tend to put people like me off, even if it's on principle as much as cost.

Moosemagic
Moosemagic
18 September, 2019 22:11
I see fisher is going to build a new stadium.....again
Pull the pin out and lob....
Sorry couldn't resist.
Just having a joke, no malice or disrespect



Phil Reynolds

captainscarlet
bigm/ mark harrison.
19 September, 2019 07:16
Let's all enjoy this Saturdays game against Ampthill and watch the game on the slope ,in the glorious sunshine. Whilst paying 12.50,. 7.50 or free for all under 16s and special viewing area for disabled supporters.

captainscarlet
bigm/ mark harrison.
19 September, 2019 07:32
As jersey was sighted as a user of said ticketing system, it's interesting that they have a early bird ticket up to 48 hours before the game which is cheaper than game day. Children are also still free.

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